Cloud Workshops

Successfully changing an organization’s consumption and IT operating model are fundamentally about enhancing or improving IT innovation.  This workshop covers fundamental concepts that are important to achieving the level of maturity needed to operate as a Service Defined Enterprise. Our experience has shown that the following concepts are beneficial for customers of all types, in most vertical markets.

1.    How can you continue to strengthen (or design/build) formal IaaS and PaaS delivery models as their underlying development processes and industry-leading practices/standards.

2.    Review and dissect detailed business use cases for “team review’ looking for services, processes and plans that apply to your business. Your business goals clearly identified, and a method to track alignment to those goals designed to be “implemented “with deployment of those services into the cloud infrastructure.

3.    A primer on building with an eye toward Service Level agreements negotiated for all services, starting with Cloud Services being developed into your service request catalog.

4.    Where is your tiered resource pool for management of the day-to-day operational and escalated tasks that should be implemented. Dedicated resources should be identified by task for all aspects of the cloud infrastructure. This includes the software hosting the cloud infrastructure, and development of all standards, software, applications, and services mapped to cloud request services as well as Level 1 and 2 support of the Cloud infrastructure. Capacity management will identify ‘server sprawl’ should it occur.

5.    Work with experienced SMEs to design a training plan for your dedicated resources.

6.    Don’t forget a reporting model should be built to track RPI and ROI metrics that align to specific business objectives.

7.    Money matters – a quick chat on showback methods and service offering pricing structure that should be implemented in Generation One to prepare Cloud consumers for a full chargeback model to be implemented in Generation Two or Three.